SIPOC & Process Mapping Professional

A practical, workshop-driven curriculum covering from high-level definition to detailed mapping:

1. Foundations of Process Thinking

• What a process is (and isn’t)
  
  
• Customers, value, and end-to-end flow
  
  
• Choosing the right level of detail
  
  

2. SIPOC (Suppliers–Inputs–Process–Outputs–Customers)

• When and why to use SIPOC
  
  
• Defining scope and stakeholders
  
  
• Translating SIPOC into project charters
  
  
• Avoiding common SIPOC mistakes
  
  

3. High-Level Process Mapping

• Macro vs. micro maps
  
  
• Identifying key handoffs and interfaces
  
  
• Aligning roles and responsibilities
  
  

4. Detailed Process Mapping

• Flowcharts and swimlane diagrams
  
  
• Decision points, rework loops, and exceptions
  
  

Data, systems, and document flows