SIPOC & Process Mapping Professional

The SIPOC & Process Mapping Professional program equips professionals to define processes end-to-end, clarify scope, identify handoffs, and visualize improvement opportunities using SIPOC, high-level maps, swimlane diagrams, and detailed process maps. Delivered by BGMC, this hands-on course builds the foundation for Lean, Six Sigma, compliance, digital transformation, and operational excellence across manufacturing, services, healthcare, IT, and supply chains.

Why SIPOC & Process Mapping?

SIPOC & Process Mapping

A practical, workshop-driven curriculum covering from high-level definition to detailed mapping:

1. Foundations of Process Thinking

What a process is (and isn’t)
Customers, value, and end-to-end flow
Choosing the right level of detail

2. SIPOC (Suppliers–Inputs–Process–Outputs–Customers)

When and why to use SIPOC
Defining scope and stakeholders
Translating SIPOC into project charters
Avoiding common SIPOC mistakes

3. High-Level Process Mapping

Macro vs. micro maps
Identifying key handoffs and interfaces
Aligning roles and responsibilities

4. Detailed Process Mapping

Flowcharts and swimlane diagrams
Decision points, rework loops, and exceptions

Data, systems, and document flows

5. Process Analysis & Improvement Readiness

Identifying waste, bottlenecks, and risks
Linking maps to KPIs and controls
Preparing inputs for DMAIC, Kaizen, and automation

6. Mapping for Different Environments

Manufacturing & production processes
Service & transactional workflows
Healthcare, labs, and IT processes

7. Practical Workshops & Case Studies

Build a SIPOC and process map live
Group review and improvement insights

Ideal for professionals involved in analysis, improvement, and transformation:

Lean & Continuous Improvement Practitioners
Quality, Compliance & Internal Audit Teams
Process Owners & Business Analysts
Operations, Service & IT Leaders
Project Managers & PMO Members
Anyone documenting, improving, or automating processes

No prior Lean or Six Sigma certification required.

1. Right Tool, Right Time

Participants learn when to stop at SIPOC and when to go deeper.

2. Real-World Mapping

Maps are built using actual processes, not generic examples.

3. CI, Audit & Digital Alignment

Outputs directly support:

Lean Six Sigma DMAIC
SOP development and audits
RPA, ERP, and digital transformation initiatives

4. Flexible Learning Formats

Classroom workshops
Live virtual instructor-led sessions
In-house enterprise delivery

LMS templates, symbols, and mapping guides

Benefits for Individuals

Participants completing this course will:

Define and scope processes accurately
Facilitate mapping workshops confidently
Communicate processes visually and clearly
Strengthen CI, audit, and analysis skills
Prepare for Green Belt, Business Analyst, and CI roles

Benefits for Organizations

Organizations training teams through BGMC achieve:

Faster project start-up and fewer scope changes
Better cross-functional alignment
Clear documentation for audits and training
Strong foundation for improvement and automation
Reduced rework caused by misunderstanding

SIPOC & process mapping create alignment before improvement.

Assessment & Certification

Assessment Method:
- Knowledge-based evaluation
- Practical SIPOC & process mapping exercise
Certificate Issued By:
- BGMC – SIPOC & Process Mapping Professional