ISO 29993:2017 - Learning Services outside Formal Education Certification

Our streamlined online process helps training providers and learning service organisations achieve ISO 29993:2017 certification quickly and efficiently. With flexible pricing, expert guidance, and complete support throughout the audit journey, we make ISO 29993:2017 accessible for coaching centres, academies, e-learning platforms, and all organisations offering learning services outside formal education.

What is ISO 29993:2017?

ISO 29993:2017 is an internationally recognised standard for learning services outside formal education. It provides organisations with a clear and structured framework to design, deliver, assess, and continually improve high-quality learning experiences. ISO 29993 certification ensures that your learning services are effective, consistent, transparent, and aligned with learner needs and organisational objectives.

Companies and institutions that achieve ISO 29993, and implement a robust learning service management system, become more credible and learner-focused. They are better equipped to deliver measurable learning outcomes, enhance training quality, and ensure a consistent learning experience across all formats—whether classroom, online, or blended. This builds learner trust, strengthens your reputation, and supports long-term growth in the education and training sector.

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What are the benefits of ISO 29993:2017 certification?

Benefits for your business:

  • Improved quality, consistency, and effectiveness of learning services

  • Enhanced learner satisfaction through clear, structured, and outcome-focused training delivery

  • Increased operational efficiency and reduced administrative and delivery-related costs

  • Clearer learning objectives, service agreements, and stronger accountability across your training teams

  • Better management of learning outcomes, learner assessment, and feedback processes

  • Higher trainer and staff engagement through defined roles, responsibilities, and delivery standards

  • Strong competitive advantage when attracting students, clients, or institutional partners

  • Compliance with internationally recognised best practices for non-formal education and training services

Benefits for your customers:

  • Greater confidence in your organisation as a reliable and professional learning service provider

  • Assurance of consistent, high-quality training experiences with clearly defined learning outcomes

  • Increased trust that their progress will be monitored, supported, and assessed effectively

  • A more engaging, transparent, and learner-centred approach that leads to better results and reduced dissatisfaction

Certification Process

Getting certification of your management system demonstrates your commitment to comply with the requirements of any internationally recognized management system.

ISO 29993:2017 FAQs

Below are some of the most frequently asked questions about ISO 29993:2017:

What is the latest version of ISO 29993?

The latest version is ISO 29993:2017, which specifies core requirements for quality learning services outside formal education. It focuses on improving learning design, delivery, assessment, and overall learner satisfaction.

ISO 29993 is ideal for organisations that offer training, coaching, tutoring, e-learning, vocational courses, workshops, corporate training, or any learning service not part of formal school or university systems. If you want to improve credibility, consistency, and learning outcomes, this certification is an excellent fit.

A wide range of organisations benefit from ISO 29993, including training academies, coaching centres, professional development institutes, e-learning platforms, language centres, vocational institutes, corporate training providers, and skill development centres.

The timeframe depends on your organisation’s size and how mature your current training processes are. With structured guidance and proper documentation, most small and medium training providers can achieve certification smoothly and efficiently.

Common documents include:

  • Learning service design framework

  • Learning needs analysis records

  • Course outlines, learning objectives, and outcome criteria

  • Trainer competence records

  • Learner support procedures

  • Assessment and evaluation methods

  • Feedback collection and improvement records

  • Internal audit and management review documentation

  • Policies related to learner engagement, integrity, and transparency

The certification audit includes:
Stage 1: A review of learning service documentation, policies, and readiness.
Stage 2: A detailed evaluation of how learning services are designed, delivered, assessed, and improved in practice. Once compliance is confirmed, certification is issued, followed by annual surveillance audits.

ISO 29993 certification remains valid for three years, with annual surveillance audits to ensure sustained quality and continual improvement.

Depending on your goals, additional certifications such as ISO 21001 (Educational Organizations Management Systems), ISO 9001 (Quality Management), or ISO 29994 (Learning Services Requirements for Online Delivery) can complement ISO 29993 and strengthen your overall education quality framework.

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