Food Services, Catering & QSR
WHY FOOD SERVICE & QSR TRANSFORMATION CAN’T WAIT
Today’s food service and catering industry faces:
Rising customer expectations for speed, quality & hygiene
Strong competition and thin profit margins
Skill shortages & high labor turnover
Increased compliance requirements (HACCP, ISO, Halal, municipal regulations)
Need for menu engineering, cost control & wastage reduction
Pressure to adopt digital ordering, automation & real-time visibility
Complex delivery, dine-in, takeaway & catering workflows
To stay competitive, food service operators must create safe, consistent, fast, and efficient operations backed by strong processes and digital capability.
BGMC helps organizations move from inconsistent operations to replicable, scalable, high-performance systems.
BGMC’S TRANSFORMATION APPROACH — FOOD SERVICES & QSR
Discover & Diagnose
A complete evaluation of front-of-house, back-of-house, kitchen operations, hygiene, service delivery, procurement, inventory, safety and customer experience.
We identify:
Slow service workflows & production bottlenecks
Food safety, hygiene & sanitation gaps
Inconsistent recipe execution or portioning
Employee skill gaps and weak shift discipline
High wastage & poor cost control
Weak digital systems for orders & inventory
Customer satisfaction issues
Output: A prioritized improvement roadmap with 10–12 actionable wins.
Design the Future Operating Model
We redesign operations for speed, consistency, and quality.
Includes:
BOH & FOH workflow mapping
HACCP-based food safety system
Menu engineering & recipe standardization
Kitchen layout & line balancing
Customer journey & service experience improvement
Inventory & procurement governance
Shift planning and workforce optimization
Output: A scalable, efficient operating model ready for rollout.
Build & Pilot Using Lean, Digital & Food Safety Systems
We test redesigned workflows in one branch, kitchen, or catering unit.
Capabilities include:
Digital order & workflow management
Food safety logs & temperature monitoring
Waste mapping & portion control
Training for cooks, servers, and managers
Visual management & daily performance routines
Supplier delivery tracking
Output: Verified improvements in speed, quality, hygiene, and cost.
Scale & Industrialize Across Branches or Catering Sites
We implement consistent systems across all locations.
We deploy:
Standard operations manuals (SOPs)
Multi-branch performance dashboards
Standard recipes, yields & plating guides
Quality & hygiene audit systems
Training certification for staff
Franchise/branch replication systems
Output: Reliable, repeatable performance across all outlets.
Sustain & Upskill Your Workforce
Includes:
HACCP, hygiene & sanitation training
Food handler certification
Customer service & experience training
Manager development & leadership
Kitchen staff skills improvement
Waste reduction & cost control skills
Output: A highly capable workforce ensuring daily operational excellence.
OUR FOOD SERVICE & QSR OFFERINGS
Operations Management for Restaurants, QSR & Catering
We optimize FOH, BOH, kitchen, delivery, and catering workflows to improve speed and consistency.
Services include:
Kitchen & service workflow redesign
Speed of service optimization
Shift management & daily routines
Menu operational fit analysis
Waste reduction & process improvement
Example outcomes:
Faster service, smoother kitchen operations, improved customer flow.
Procurement & Inventory Optimization for Food Service
We strengthen material planning and control for ingredients, packaging & consumables.
Services include:
Raw material & packaging inventory planning
Supplier evaluation & governance
FEFO/FIFO inventory systems
Warehouse & cold storage optimization
Menu costing & ingredient utilization
Example outcomes:
Lower wastage and better cost control.
ISO & Food Safety Compliance for QSR, Restaurants & Catering
We implement strong quality and food safety systems aligned with international standards.
Services include:
HACCP & ISO 22000 implementation
Food safety SOPs & CCP monitoring
Hygiene logs & documentation
Internal audits & compliance checks
Traceability & recall readiness
Example outcomes:
Higher audit scores and safer food-handling operations.
Quality & Consistency Management for Multi-Unit Food Operations
We enhance product consistency, taste, and quality across all outlets.
Services include:
Recipe standardization & portion control
In-line quality checks
Sensory quality routines
Customer feedback analysis
Supplier quality monitoring
Example outcomes:
Stronger brand consistency and reduced complaints.
Hygiene, Safety & Environmental Management for Kitchens & Catering
We ensure safer working environments and reduce contamination risks.
Services include:
Sanitation protocols & cleaning schedules
Allergen management
Kitchen safety & risk assessments
Waste management & environmental compliance
Pest control systems
Example outcomes:
Cleaner, safer kitchens & reduced hygiene violations.
Project Management for New Outlets, Kitchens & Expansions
We support fast, disciplined execution for new restaurant openings and catering setups.
Services include:
Kitchen layout planning & workflow design
Equipment installation oversight
Branch rollout PMO
Contractor management & documentation
Commissioning & staff readiness
Example outcomes:
On-time openings with operational readiness from Day 1.
Supply Chain & Distribution Optimization for Food Service
We optimize supply flow for consistent menu delivery and cost efficiency.
Services include:
Cold-chain management
Delivery planning & vendor reliability
Inventory visibility systems
Distribution center optimization
Multi-outlet supply governance
Example outcomes:
Reduced stockouts, lower spoilage, improved delivery accuracy.
Digital Transformation for Food Service, QSR & Catering
We enable smart, digital-first food operations.
Services include:
POS, KDS, CRM, and inventory system integration
IoT temperature monitoring
Digital HACCP compliance
Delivery analytics & dashboarding
Customer loyalty & engagement tools
Example outcomes:
More control, fewer errors, and a better overall customer experience.
TECHNOLOGY STACK FOR FOOD SERVICE & QSR
Example Use Cases & Outcomes
Reducing Service Time in a QSR Chain
A burger QSR was losing customers due to slow service speed.
Challenge: Long waiting times and inconsistent kitchen workflow.
Solution: Line balancing, workflow redesign, and digital order routing.
Outcome: Service time reduced by 26%.
Improving Hygiene & Food Safety Compliance
A catering unit failed municipal hygiene audits repeatedly.
Challenge: Weak documentation and cleaning routines.
Solution: HACCP implementation, training, digital hygiene logs.
Outcome: Achieved “A” rating in the next inspection.
Cost Reduction Through Menu Engineering
A café suffered from high wastage and low profit margins.
Challenge: Poor portion control and inefficient menu design.
Solution: Menu costing, recipe standardization & yield management.
Outcome: COGS reduced by 14%.
Multi-Branch Performance Standardization
A growing food chain had inconsistent performance across outlets.
Challenge: Different quality, speed & hygiene levels across branches.
Solution: Standard SOPs, training, dashboards & audits.
Outcome: Brand consistency improved across all locations.
Who We Serve
Industries
- Restaurants
- QSR Chains
- Cafés
- Coffee Shops
- Food Courts
- Catering Companies
- Industrial & Corporate Catering Hotels & Hospitality Kitchens
- Cloud & Ghost Kitchens Bakeries
- Fast Casual Brands
Functions
- Operations
- Production
- Maintenance
- Quality
- HSE
- Supply Chain
- HR
- Finance
- Leadership
Regions
Frequently Asked Questions
1. Can BGMC help improve speed of service?
2. Do you help restaurants achieve HACCP or ISO 22000?
3. Can BGMC reduce food waste and improve cost control?
4. Do you support multi-branch or franchise standardization?
5. Do you train staff for hygiene, food safety & customer service?
Ready to Transform Your Manufacturing Operations?
Let’s discuss how BGMC Group can help transform your operations and drive measurable results.
Connect with our experts today to explore customized industrial and business solutions designed for your success.
We work with ambitious leaders who want to define the future, not hide from it. Together, we achieve extraordinary outcomes.