Certified Total Quality Management (TQM) Professional
Why Total Quality Management Matters ?
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This program blends quality philosophy with practical application:
1. Foundations of Total Quality Management
- Evolution of quality management
- TQM principles and core values
- Customer-focused quality thinking
- Role of leadership in quality excellence
2. Quality Systems & Process Management
- Process approach and standardization
- Prevention vs detection-based quality
- Managing variation and consistency
- Integration with ISO 9001 and IMS frameworks
3. Continuous Improvement Tools & Techniques
- PDCA cycle and problem-solving
- Root cause analysis and corrective action
- Basic quality tools (Pareto, Fishbone, SPC concepts)
Employee involvement and Kaizen culture
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4. Customer Satisfaction & Performance Measurement
- Voice of Customer (VOC) concepts
- Measuring service and product quality
- Quality KPIs and dashboards
- Linking quality to business results
5. Building a Quality Culture
- Change management and engagement
- Training, communication, and empowerment
- Quality leadership and accountability
Sustaining TQM initiatives over time
This program is ideal for:
- Quality, QHSE & IMS Professionals
- Operations, Manufacturing & Service Managers
- Process Improvement & CI Practitioners
- Supervisors, Team Leaders & Department Heads
- Lean Six Sigma Green & Black Belts
- Consultants supporting quality and excellence initiatives
No prior quality certification is required.
1. Culture-Centric Approach
TQM is taught as a leadership and cultural system, not a checklist.
2. Integrated Excellence Perspective
TQM is aligned with Lean, Six Sigma, ISO systems, and Operational Excellence.
3. Practical, Business-Focused Learning
Participants work through real quality challenges, not abstract theory.
4. Flexible Delivery Models
- Classroom (in-person)
- Live virtual instructor-led
- In-house corporate quality programs
Blended learning via BGMC’s EdTech ecosystem
Benefits for Individuals
Participants will:
- Earn CSSC-accredited TQM Professional credentials
- Build strong quality leadership and problem-solving skills
- Improve credibility in quality and operational roles
- Enhance career progression into quality and CI leadership
- Apply TQM principles across manufacturing and services
Benefits for Organizations
Organizations training teams through BGMC typically achieve:
- Improved quality performance and customer satisfaction
- Reduced defects, complaints, and rework
- Stronger employee engagement in quality initiatives
- Better alignment between quality and strategy
Sustainable culture of continuous improvement
Assessment & Certification
Assessment
- CSSC-aligned examination
- Quality scenario and case analysis
- Practical application exercises
Certification
- CSSC-Accredited Certified Total Quality Management (TQM) Professional Certificate
- Issued upon successful completion
BGMC provides complete candidate support, from enrollment to certification.
PHYSICAL CLASSES
- Instructor-led TQM training
- Quality principles and customer focus
- Process management and continuous improvement
- Quality tools, KPIs, and performance control
- Course completion certificate
Online Classes
- Live TQM sessions
- Quality management frameworks and practices
- Interactive discussions and case studies
- Digital learning materials
- Digital certificate
Enterprise Solutions
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- TQM capability building across teams
- Quality culture and leadership development
- Process excellence and defect reduction
- Scalable quality improvement deployment
Not Sure Which Course is Right for You?
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Why Choose BGMC?
- CSSC-accredited quality and Lean Six Sigma programs
- Deep expertise in quality systems, CI, and operational excellence
- Practical, enterprise-ready learning design
- Corporate, multi-site, and global delivery capability
- Integrated learning across consulting, training, and EdTech
At BGMC, Total Quality Management is positioned as a strategic business discipline, not a compliance function.
FAQs – Certified TQM Professional (CSSC)
Is TQM still relevant with Lean Six Sigma?
Is this suitable for service organizations?
Does this replace ISO 9001 training?
Can this program be delivered in-house?
Why we're the go to training provider for you
Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Trusted & Approved
Recognised by leading certification bodies, we deliver training you can trust.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
Success Stories To Inspire
Waseem Shahzad Mehar
Alhamdulillah! I’m delighted to share that I’ve earned my Lean Six Sigma Black Belt Certification from the International Lean Six Sigma Institute (ILSSI).
Hammad Jamshaid
I’m pleased to share that I’ve successfully obtained my PMP® Certification Training – 35 PDUs Certificate from BGMC – Bilal Consultancy Limited!
Engr. Ibrahim Shahid
I’m thrilled to announce that I’ve successfully achieved the NEBOSH International General Certificate in Occupational Health and Safety.
Arslan Aslam
I’m pleased to share that I’ve successfully earned my ISO 9001:2015 Lead Auditor Certification. Grateful to BGMC – Bilal Consultancy Limited for the valuable training and support throughout this journey.
Masooma Bakhtawar
I’m pleased to share that I have successfully completed the ISO 45001:2018 Occupational Health and Safety Management System Lead Auditor Certification.
Sunday Odibo
Proud to be certified as a Lead Auditor for ISO 45001:2018 – Occupational Health and Safety Management System, accredited by Exemplar Global, USA.
ARUNCHUNAI GANESAN
Safety Coordinator At SAMA ENERGY COMPANY, ISO 45001:2018 Occupational Health & Safety Management System & ISO 14001:2015 Environmental Management System (EMS) Lead Auditor certification
Aijaz Mughal
Deputy Manager Quality Operations at Hudson Pharma, ISO 45001:2018 Occupational Health and Safety Management System Lead Auditor Certificate
Muhammad Tahir Rashid
Deputy Manager (IE) Combined Fabrics Limited, NEBOSH IGC
Manan Kantibhai Parmar
Business Excellence, Techno Electromech Pvt Ltd, India. LSSYB Certified
Karam Elahi
Senior Quality control Specialist At Shinebed International, Lean Six Sigma Black Belt
Benjamin Green
Storeroom Technician, Lean Six Sigma Yellow Belt