Retail, E-commerce & Omni-channel Businesses
Why Retail, E-Commerce & Omni-Channel Business Must Transform Now
 Meanwhile, supply chain disruptions, tighter margins, and the shift toward personalized, real-time engagement demand stronger operations and data-driven decision-making.
Retailers must modernize operations, unify channel visibility, enhance inventory accuracy, improve fulfillment efficiency, and deploy intelligent technologies to stay competitive and profitable.
Key challenges include:
Fragmented inventory visibility across stores, warehouses, distributors, and online channels.
High fulfillment and logistics costs caused by inefficient picking, packing, routing, and delivery practices.
Inaccurate demand forecasting leading to overstocks, stockouts, and write-offs.
Slow order processing, bottlenecks, and manual workflows limiting scalability.
Inconsistent customer experience across physical stores, apps, and digital touchpoints.
Limited data analytics capabilities impacting pricing, promotions, and personalization.
High return rates, reverse logistics inefficiencies, and poor product lifecycle tracking.
Workforce productivity gaps due to manual tasks, training inconsistency, and operational variability.
To compete and grow, retail and e-commerce leaders must strengthen supply chain reliability, unify omnichannel operations, modernize fulfillment practices, and deploy real-time digital technologies for agile performance.
BGMC’s Transformation Approach for Retail & E-Commerce
Discover & Diagnose
We perform a 360° assessment of your retail and e-commerce workflows across store operations, warehouse fulfillment, online order management, merchandising, customer service, and supply chain functions.
We evaluate:
Stock accuracy, shrinkage, and inventory reconciliation bottlenecks
Fulfillment cycle time (picking, packing, dispatch) and order accuracy
Demand variability, forecasting reliability & replenishment workflows
Logistics costs, delivery time, and last-mile performance
Returns management, reverse logistics, and product lifecycle visibility
Digital readiness, system integration gaps & technology stack performance
Planogram compliance, store process discipline & workforce allocation
Customer satisfaction, complaint trends, and service responsiveness
This creates a factual operational baseline and a roadmap for rapid improvements.
Design the Future Operating Model
We redesign an optimized omnichannel operating model that improves visibility, efficiency, and customer experience across all retail and e-commerce operations.
We develop:
Unified order management & integrated inventory visibility
Advanced forecasting and automated replenishment models
Optimized fulfillment workflows for efficiency and scalability
Standardized store operations and performance routines
Reverse logistics and returns optimization frameworks
Digital process automation using AI, RPA & analytics
Omnichannel customer journey mapping and service design
Clear governance, KPIs, SOPs, and compliance frameworks
The result is consistent execution, improved planning accuracy, and operational excellence across channels.
Build & Pilot Using Digital Tools, AI & Lean Practices
Pilots are executed in selected stores, warehouses, or online processes to validate improvements.
This includes:
Lean redesign of picking, packing, replenishment & store operations
AI-driven forecasting models and intelligent replenishment tools
Digital shelf systems, RFID, barcode automation & inventory accuracy tools
Workforce productivity tools and task automation
Intelligent routing algorithms & logistics optimization
Customer service workflow automation for faster ticket resolution
Real-time dashboards for inventory, fulfillment, and order health
Successful pilots demonstrate measurable gains in cycle time, accuracy, costs, and customer experience.
Scale & Industrialize Across Channels & Sites
Validated models are rolled out across all stores, distribution centers, and digital operations while embedding long-term governance.
We standardize:
Unified omnichannel order management and execution
Digital fulfillment practices and logistics-playbooks
Standard picking, packing, replenishment & dispatch workflows
Reverse logistics & returns quality controls
Store operations routines and performance management systems
Master data management & accuracy discipline
Workforce capability frameworks & continuous improvement routines
This ensures consistent performance across high-volume retail and digital environments.
Sustain & Upskill
We strengthen retail workforce capability through structured training and coaching.
We provide:
Store and warehouse process capability training
Customer experience & complaint-handling improvement modules
Digital systems training for ERP, OMS, WMS & analytics tools
Performance routines, visual management & KPI governance
Leadership development and operational coaching
Continuous improvement certification & career pathway programs
Your teams become more capable, agile, and performance-driven.
Operational Offerings for Business Services & Shared Services
Operational Excellence for Retail & Omni-Channel Operations
We streamline retail and e-commerce workflows across stores, fulfillment centers, and digital channels by eliminating bottlenecks, improving execution discipline, and boosting overall operational efficiency.
Services include:
Optimization of store operations & daily retail routines
Checkout, service-desk & queue-time reduction
Picking, packing & fulfillment workflow optimization
Replenishment process improvement & shelf availability
Returns handling & reverse logistics workflows
Lean operations for retail and warehouse teams
Example outcomes:
Higher throughput, faster order processing, fewer bottlenecks, and more consistent retail performance.
Inventory Accuracy & Procurement Excellence for Retail
We strengthen sourcing, purchasing, and inventory accuracy to support high product availability with lower cost-to-serve.
Services include:
Demand forecasting & automated replenishment
SKU rationalization & assortment optimization
Supplier governance & procurement standardization
Inventory accuracy improvement using cycle counts & RFID
Safety stock modeling & stockout reduction
Waste reduction across product categories
Example outcomes:
Better availability, fewer stockouts, reduced excess inventory, and stronger supplier reliability.
Quality Systems, Documentation & Retail Compliance
We align all retail and e-commerce operations with global standards, ensuring safe, consistent, and compliant execution.
Services include:
SOP creation & compliance documentation
Process audits for stores, warehouses & delivery partners
Packaging, handling & labeling compliance
CAPA (Corrective Action & Preventive Action) systems
Vendor quality monitoring & traceability routines
Example outcomes:
Stronger compliance discipline, reduced deviations, and improved audit readiness across channels.
Service Quality & Customer Experience Improvement
We enhance customer-facing and back-office quality performance across every retail touchpoint.
Services include:
Customer journey mapping & service quality improvement
Accuracy improvement in order picking & packing
Defect reduction in fulfillment & last-mile delivery
Visual management & KPI dashboards for retail teams
Root-cause analysis for complaints & returns
Example outcomes:
Higher customer satisfaction, fewer complaints, and better brand consistency across stores and online channels.
Retail Health, Safety & Environmental Compliance
We ensure that retail stores, warehouses, and logistics operations meet all HSE requirements and maintain safe working environments.
Services include:
Retail & warehouse safety audits
Emergency preparedness & facility safety planning
Chemical, waste & environmental management practices
Safety training for frontline retail & logistics teams
Risk assessments for storage, shipping & material handling
Ergonomics & injury-prevention programs
Example outcomes:
Reduced incidents, improved workplace safety culture, and stronger compliance readiness.
Project Delivery & Store Rollout Management
We support large-scale retail initiatives with structured, disciplined project management across new stores, remodels, and digital upgrades.
Services include:
Store opening & renovation project planning
ERP, POS, OMS & WMS implementation management
Vendor coordination & contractor governance
Cross-functional milestone tracking
Budget, risk & schedule management
PMO setup for retail expansion programs
Example outcomes:
Faster project rollout, predictable execution, and reduced delays or overruns.
Supply Chain, Warehousing & Last-Mile Optimization
We enhance the speed, accuracy, and efficiency of retail supply chains end-to-end.
Services include:
Warehouse layout, routing & picking optimization
Transportation management & delivery-route optimization
Carrier performance & logistics cost reduction
Inventory visibility from supplier to customer
Returns & reverse logistics improvement
Cold-chain & perishable product logistics solutions
Example outcomes:
Lower logistics cost, faster delivery times, improved inventory flow, and reduced returns.
Digital Retail, Automation & Omni-Channel Enablement
We modernize retail and e-commerce operations with automation, AI, analytics, and integrated systems.
Services include:
POS, ERP, OMS, WMS, CRM & loyalty integrations
RFID, digital shelves & smart inventory systems
RPA for repetitive retail workflows
AI tools for demand forecasting & customer analytics
Data visibility dashboards across channels
E-commerce process automation
Example outcomes:
Stronger digital consistency, real-time visibility, fewer manual errors, and significantly improved omni-channel performance.
Technology Stack for Retail & E-Commerce Excellence
Example Use Cases & Outcomes
National Retail Chain — Inventory Accuracy & Shrink Reduction
A large retailer faced high shrink levels, inaccurate inventory records, and frequent stockouts affecting sales and customer experience.
Challenge: Inaccurate stock data and fragmented inventory visibility.
Solution: RFID-based accuracy program, cycle counting redesign, real-time dashboards, and automated replenishment.
Outcome: 35% improvement in inventory accuracy and a 20% reduction in shrink losses.
E-Commerce Brand — Fulfillment Speed Optimization
A fast-growing online brand struggled with delayed orders, long cycle times, and rising logistics costs.
Challenge: Slow picking/packing, bottlenecks, and high delivery delays.
Solution: Lean fulfillment redesign, WMS optimization, batch picking, routing algorithms, and warehouse automation.
Outcome: 40% faster order processing and 18% reduction in logistics cost per order.
Omni-Channel Retailer — Returns & Reverse Logistics Transformation
A major retailer struggled with high return volumes and inefficient reverse logistics impacting profitability.
Challenge: Slow processing times and lack of product-level traceability.
Solution: Standardized returns workflows, digital scanning, SKU-level routing logic, and refurbished/recirculation pathways.
Outcome: 25% faster returns processing and improved recovery value of returned goods.
Grocery Chain — Demand Forecasting & Freshness Optimization
A grocery retailer faced spoilage, lost sales, and inaccurate forecasting.
Challenge: Highly variable demand and poor replenishment discipline.
Solution: AI-driven forecasting, automated replenishment, freshness dashboards, and root-cause analytics.
Outcome: 15% reduction in food waste and 12% improvement in on-shelf availability.
Who We Serve
Industries
- Retail & E-commerce
- Fashion, Apparel & Footwear
- Consumer Goods & FMCG
- Grocery & Fresh Food Retail
- Electronics & Home Appliances
- Logistics, Warehousing & Fulfillment
- Marketplace Sellers & Multi-brand Retailers
- Direct-to-Consumer (D2C) Brands
Functions
- Store Operations
- Warehouse & Fulfillment
- Supply Chain & Logistics
- Supply Chain & Logistics
- Planning & Forecasting
- Customer Service
- IT & Digital
- Finance
- Leadership
Regions
Frequently Asked Questions
1. How long does a full retail & e-commerce transformation take?
2. Can BGMC integrate online and offline data systems?
3. Do you work with small and mid-size retailers?
4. How soon can we see measurable improvements?
5. Can you help reduce return rates?
Ready to Transform Your Manufacturing Operations?
Let’s discuss how BGMC Group can help transform your operations and drive measurable results.
Connect with our experts today to explore customized industrial and business solutions designed for your success.
We work with ambitious leaders who want to define the future, not hide from it. Together, we achieve extraordinary outcomes.